1GO Plus GuideOpen 1GO Plus

1GO Plus self exclusion: request a break

Request a 1GO Plus self exclusion through the Customer Support Department in the app or on the site. Withdraw the INR balance to your saved UPI ID or bank account, and read the live limits on the withdrawal screen.
  • Support form request
  • INR balance payout
  • UPI or bank
Responsible gamblingClose your account
Hourglass beside a cup of chai, an open notebook and a phone lying face down

What to prepare first

  • Support formOpen the support form or online customer service in the site or app. Ask for a break on the mobile number that received the OTP. The reply states the agreed length.
  • Your messageWrite the pause length you want and name the saved UPI ID or the bank account with IFSC if the INR balance should be paid out. Keep the note short.
  • Payout timeINR withdrawals to the saved UPI ID or bank account usually land in about 5 minutes. A bank side delay can take that transfer past 2 hours.
  • Screen limitsThe withdrawal screen lists the daily limitation, turnover requirement, commission per withdrawal and free withdrawals left. Higher VIP levels add free withdrawals and a higher maximum daily withdrawal.

Send the self exclusion request in the app

A 1GO Plus self exclusion starts with the Customer Support Department. Open the support form or the online customer service link in the site or the app, and ask for a break on the mobile number registered with +91.

Write the pause length in your message

State the length of pause you want, and add the registered mobile number so the team can match the account. If the INR balance should be paid out, name the saved UPI ID or the bank account. Ask them to confirm both points in the reply.

Pay the INR balance to UPI or your bank

Withdrawals pay INR to the UPI ID saved on the account, or to the bank account number with its IFSC. A withdrawal usually lands in about 5 minutes. A bank side delay can take the same transfer past 2 hours.

Check the figures on the withdrawal screen

Open the withdrawal screen before you submit the payout. The table below names each figure on that screen, and your account shows the current value beside it. Higher VIP levels add free withdrawals and a higher maximum daily withdrawal.

Balance detailWhere it appears
INR balanceWithdrawal screen
Daily limitationWithdrawal screen
Turnover requirementWithdrawal screen
Commission per withdrawalWithdrawal screen
Free withdrawals remainingWithdrawal screen
Payout accountSaved UPI ID or bank account number with IFSC

Save the reply that records the break

Save the customer service reply with your mobile number, as it holds the break length and balance treatment. See the 1GO Plus responsible gambling guide and the play habits page for wider routines. To close the profile after payout, use how to close a 1GO Plus account or account closure steps.

Self exclusion FAQ

Can I request self exclusion on Android and iPhone?
Android and iPhone players use the same path. The support form and online customer service links are inside the site and the app, including the Android APK and the iPhone or iPad icon added from Safari. Send the request there.
Where do I enter the UTR for a paid UPI recharge?
For a UPI recharge that is paid, submit the UTR under the deposit order so the payment can be matched. The reference number runs from 12 to 22 characters, and the matched amount joins the INR balance you can withdraw.
How do I change the UPI ID before the payout?
Your UPI ID, or bank account number plus IFSC, is bound to one account. Ask online customer service to change it before the balance moves. That desk is the Customer Support Department, and the withdrawal screen shows the updated destination.
What do I get if my balance withdrawal is delayed?
A withdrawal delayed 24 hours draws 10 percent under the Payment Guarantee, and after 120 hours the compensation is 100 percent. The withdrawal screen is where you watch that transfer of your INR balance.