1GO Plus GuideOpen 1GO Plus

Raise 1GO Plus Complaints with Customer Support

Send a 1GO Plus complaint through the in-app support form with the order reference, UTR and screenshots. Payment Guarantee rates compensate a deposit or withdrawal that stays pending past the stated times.
  • In-app support form
  • UTR and screenshots
  • Payment Guarantee
Open 1GO PlusDeposit credit help
Cobalt headset beside a phone with chat bubbles on the support screen

Case checklist

Who reads it
Customer Support
UPI credit time
1 to 3 minutes
Withdrawal time
About 5 minutes
UTR length
12 to 22 characters
Early deposit cover
1% after 3 minutes

Raise your case in order

  1. 1
    Open the support form

    In the site or app, open the support form or online customer service. This reaches the Customer Support Department on your recharge account.

  2. 2
    Copy the order ID

    Copy the order ID on the deposit or withdrawal order and put it in the first line of your message.

  3. 3
    Add the UTR

    For a paid UPI app recharge waiting to credit, copy the UTR (12 to 22 characters) into the deposit order and the case.

  4. 4
    Attach screenshots

    Attach the payment success page with the amount and time, plus the 1GO Plus order. Add the withdrawal screen for a limit question.

  5. 5
    Name the delay

    Write the order timestamp and the length of the wait, and ask support to apply Payment Guarantee for that delay.

Where should I send a 1GO Plus complaint?

A 1GO Plus complaints case goes to the Customer Support Department through the support form or online customer service in the site and the app. Name the recharge or withdrawal and add the order from that screen while it is open.

Build the first message with proof

Put the order ID first: the reference on the deposit or withdrawal screen, plus your +91 mobile number. For a paid UPI, PayTM, PhonePe or Google Pay recharge waiting to credit, add the UTR of 12 to 22 characters under the deposit order and in the message, with the success screenshot. Screen steps for a waiting recharge are on a recharge waiting to credit.

Which Payment Guarantee rate matches my wait?

UPI, PayTM and PhonePe recharges are estimated to credit in 1 to 3 minutes. A withdrawal to a saved UPI ID or bank account (number and IFSC) usually lands in about 5 minutes. A bank-side delay can take it past 2 hours. Carry the order reference into a withdrawal still in progress. Payment Guarantee then follows the schedule below.

DelayCompensation
Deposit delayed 3 minutes1%
Deposit delayed 2 hours10%
Deposit delayed 4 hours100%
Withdrawal delayed 24 hours10%
Withdrawal delayed 120 hours100%

Read the withdrawal screen before you write

The withdrawal screen shows the daily limitation, the turnover requirement, the commission and the remaining free withdrawals. Higher VIP levels add free withdrawals and a higher daily maximum, and the screen holds those live figures. Photograph it with the order reference. Reach the team on 1GO Plus customer support.

Raise it, then grab ₹100

Grab ₹100 free as a new player on 1GO Plus. File the complaint in the support form with your order reference and screenshots, on the same account.

Open support in appWithdrawal timing

Complaint answers

How do I change the UPI ID on my complaint?
A UPI ID or bank account number with IFSC stays bound to one account. Ask the Customer Support Department through online customer service to update it, and attach a screenshot of the saved payout details.
What do I send for a QR code or USDT recharge?
Name the method: QR code payment, Google Pay or USDT on TRC20 or BEP20. Copy the deposit order reference and attach the success screenshot. For a UPI app payment, add the UTR of 12 to 22 characters under that order.
Which mobile number should the case use?
Use the +91 mobile number that received the SMS OTP at sign-up, and send the case from that login. The support form sits inside the account, so the Customer Support Department can match the order reference to your recharge or withdrawal.
Google Pay is waiting. What time should I quote?
UPI, PayTM and PhonePe recharges are estimated to credit in 1 to 3 minutes. For Google Pay, quote the time on the deposit order, attach the success screenshot, and add the UTR if it was a UPI app payment.